Shipping policy

At Lumiere Auroras, we are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates.

Order Processing

All orders are processed within 24–48 hours after confirmation. Once your order is processed, you will receive a confirmation message with your order details.

Please note that orders are not processed or shipped on weekends or public holidays. During busy periods or promotional campaigns, processing times may be slightly extended.

Delivery Time

We offer reliable delivery across all Emirates.

  • Standard Delivery Time: 2–5 business days
  • Remote Areas: Delivery may take 3–7 business days

We always aim to deliver your order as quickly as possible. However, delivery times may vary depending on your location and external factors.

Shipping Charges

Shipping fees are calculated at checkout based on your location and order details. Any applicable charges will be clearly displayed before you complete your purchase.

Delivery Information

Please ensure that all shipping details provided at checkout are accurate and complete. Lumiere Auroras is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If a delivery attempt fails due to incorrect details or unavailability, additional charges may apply for re-delivery.

Order Tracking

Once your order has been shipped, you may receive tracking details (if available) to monitor the status of your delivery.

Delays & Exceptions

While we strive to meet all delivery timelines, delays may occasionally occur due to unforeseen circumstances such as:

  • High order volumes
  • Courier service disruptions
  • Weather conditions or public holidays

In such cases, we appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment, feel free to contact our support team. We are always here to assist you.