At Lumiere Auroras, we prioritize customer satisfaction. Due to the nature of our products (perfumes and personal care items), returns are only accepted under specific conditions.

Eligibility for Returns

• Return requests must be made within 3 days of delivery
• Items must be unused, unopened, and in original packaging
• Products must be in resellable condition

Non-Returnable Items

• Opened or used perfumes
• Personal care or cosmetic products once opened
• Items purchased on sale or discount

Return Process

• Contact our support team with your order number and issue details
• Approved returns must follow the instructions provided by our team

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Refund Policy – Lumiere Auroras

Once your returned item is received and inspected:

• Refunds are processed within 5–10 business days
• Refunds will be issued via the original payment method
• Shipping fees are non-refundable

Please Note:
We do not offer refunds for:

• Change of mind
• Used or opened products